Guiding Principles

Set the Stage for Success

Anticipate the solution will grow and develop over time, but can not expect to solve every problem by launch day

Engage Broadly and Collaborate

Involve stakeholders early and throughout the process to address operational needs and design the best possible solution

Challenge the Status Quo

Assume existing processes can be improved

Choose Simplicity over Complexity

Look for opportunities to streamline processes. Simple and consistent processes save time and money. Avoid complex processes that are error prone and contain unnecessary steps

Focus on the "Rules" not the "Exceptions"

The system is flexible and designed to handle most scenarios. There is no value adding complexity to accommodate infrequent or special situations

Make Timely Decisions

The timeline is a critical factor; make decisions with stakeholder engagement, being receptive to their ideas, coming to a determination and moving forward quickly and decisively