Guiding Principles
Set the Stage for Success
Anticipate the solution will grow and develop over time, but can not expect to solve every problem by launch day
Engage Broadly and Collaborate
Involve stakeholders early and throughout the process to address operational needs and design the best possible solution
Challenge the Status Quo
Assume existing processes can be improved
Choose Simplicity over Complexity
Look for opportunities to streamline processes. Simple and consistent processes save time and money. Avoid complex processes that are error prone and contain unnecessary steps
Focus on the "Rules" not the "Exceptions"
The system is flexible and designed to handle most scenarios. There is no value adding complexity to accommodate infrequent or special situations
Make Timely Decisions
The timeline is a critical factor; make decisions with stakeholder engagement, being receptive to their ideas, coming to a determination and moving forward quickly and decisively