In the new system will authority for course overrides change?

Individuals will have the appropriate permissions needed to carry out their duties.  The system will not change that.  The authority for course overrides sits with faculty and the registrar’s office.  Who takes the action for the override within the system is outside of the scope of this project and will be reviewed with those involved.

How will the academic advising process be connected to this new entirely self-service student model?

Academic advising will continue to be an important aspect of service to students. Self-service within Colleague is meant to allow students the ability to register in courses. Students will always have the option of seeking out help and there will be safeguards in the new system to avoid situations like duplication of course registrations. Students and advisors will be able to see degree progress in real-time as degree audit functions will be built directly into the system. The Colleague Student module will enable the advising to focus on what matters and remove the more straightforward aspects of degree planning. Overrides will be handled through electronic workflows within the system, for example students will be able to add themselves to waitlists, request permission to enroll in a course via permission of instructor, etc. These will be handled through workflows which will enable the faculty member to approve or deny through their portion of the self-serve module.

How will student mistakes be handled in the system?

Academic advising is an ongoing process. A periodic review with the student should be done to ensure that repercussions are not left for 1- 2 years. Both the administrative assistants and the Registrar’s office will still be available to direct and assist students. Student planning is also meant to offer students the ability to scenario plan in a safe environment (student planning) then discuss options with their advisor. This functionality is meant to allow fruitful discussions with students to ensure that they are making choices aligned with their academic goals. The new system will catch more of the mistakes so that they are identified early and not discovered a year or 2 later when it is much more difficult to remedy. The degree audit module will show students and advisors where there are gaps in their degree plan and it will flag for them courses that don’t fit within their degree structure.

Given that it is a self-service portal, is the Bulletin therefore implying that the students will be able to manage course overrides themselves?

No. It is important to realize that the self-service portal is also for faculty, advisors, and administrative assistants, not just for students. Students will not be able to manage overrides, they will be able to request one but it will have to be approved by someone with the appropriate authority. These functions will be done, as they always have, by faculty or the Registrar’s Office.

Will Administrative Assistants or faculty be the ones intervening in Colleague to override a student's decision?

The system will flag many more of the problems that may come up.  It should be very rare that a student is able to register for a course for which they are ineligible – the system will check and verify that they are eligible. Perhaps the name of the user interface is confusing. Self-service is meant to allow people the ability to do things within the system on their own with a more appealing interface. However, it is an interface for the Colleague Student Information System. As a result, it functions based on the parameters and permissions within the Colleague system. This should not imply that when in self-service one can do anything they wish. This will be driven by permissions agreed upon. The new interface is meant to be more user friendly.

How will we maintain personalized service, as outlined in our mission statement?

We strongly believe that Project ACE will support the mission of Acadia. Indeed a personalized education will continue to happen. The Colleague system will allow students to contribute to their academic experience. This will allow for more constructive advising sessions. There will always be room for personalized support to happen with the new system.

How will the new student numbers affect email addresses since their email address is based on their Eden student number?

Technology Services is working on usernames and email address structure. They will likely change, but that is not part of the project scope.

Does Colleague "catch" you if you register someone to two courses in the same time slot?

Yes, there will be a warning message indicating that the course you are trying to enter has the same time slot as another.

What is replacing the PACE?

Degree Audit, as configured and set up in the Student Planning workshops, will be replacing the PACE.

Will Colleague be replacing ACORN as well?

No.  There will be an integration between the 2 systems so that they are able to share information between them.